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Shipping Policy

Shipping with The Florist

Best practice for delivery
Our preferred method to deliver your flowers and gifts is through a professional floral courier. The best practice for our professional couriers if no one is home, is to leave the floral arrangement or gift in a safe sheltered area at the address provided. We are not liable for items left if no one is home, or if items are received and passed over to a concierge, gated security or reception.

If a delivery attempt is unsuccessful due to an incorrect address provided or our courier believes the order cannot be left safely, then a re-delivery fee will apply to the same value as the original delivery fee.

The buyer will be contacted before the order is redelivered and given the option to pay a re-delivery fee or pick the flowers or gifts up from our store at The Airport Shopping Centre, Auckland.

If The Florist is at all responsible for the delivery issue, a re-delivery fee will not apply.

Calling a Recipient
If we haven’t been able to contact the buyer over a delivery issue, and the gift recipient’s contact details have been provided, we reserve the right to call them. In this unusual occasion, your details will be kept confidential.

Delivery Monday to Friday
Our couriers collect twice per day.

For urgent delivery, please phone ahead.

For same day delivery in the Auckland Metro area, we require orders to be placed by 11am.

No specific delivery time can be guaranteed. If delivery is required within a certain time frame, please advise ahead of time.

Delivery in the weekend

We do not deliver on Saturday or Sunday.

Public Holidays
We don’t deliver on Public Holidays. But we do deliver on Mother’s Day and Valentines Day if they fall on a Sunday. Due to these occasions bringing an influx of orders and to avoid disappointment please order early, Friday at the latest!

Deliveries on Mothers Day and Valentines are at such a high volume. Our couriers endeavour to deliver on a timely manner, however on these particular occasions, we cannot guarantee specific delivery times or confirm what time a delivery was made.

Shipping Fees
A shipping fee is applied to cover the costs of handling and delivery. Shipping fees will be specified during checkout, before your order is confirmed by you and processed for payment.

Delivery charges include NZ Goods & Services Tax (GST).

Estimated Delivery Times
Orders will be shipped for delivery to reach the recipient on the day you have requested. Auckland orders are arranged and shipped on the day the recipient is to receive them.

We endeavour to do our best to have orders arrive at your desired time but cannot be held responsible for deliveries that arrive sooner than expected or are held up in transit through unforeseen events.

With Auckland traffic and weather, all of our Floral items are accompanied with a water source/ wet wrap whilst in transit.


We require 24 hours notice for cancellation on items over $100 so there will be no charge applied. However if the item has left the shop then unfortunately no refund can be made.

Out of Auckland Delivery

If you wish to send flowers out of Auckland please call or email as we are a member of Teleflora and Petals.

Rural delivery

We do offer rural deliveries, this will entail a higher delivery charge. Please call/email ahead to discuss.