Pre-Order your Christmas Flowers and hampers today

Refund Policy

Returns - Gifts and Homewares

If for some reason a gifts or homewares product (non-floral) is faulty, we are happy to honour our obligations under the Consumer Guarantees Act, provided you have proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns - Flowers & Bouquets

Several types of goods are exempt from being returned. Perishable goods such as flowers and bouquets cannot be returned.

Please be aware that all our flowers and bouquets leave our store in immaculate condition. There are many factors that could affect the quality of your flowers by the time they reach you or your recipient, including: handling; heat; sun; wind and time.

If you believe your flowers were received in an unacceptable quality, please give us a ring on (09) 2756606 to discuss. We will require a photo of the flowers as they were received at the time of delivery. If we believe your flowers have been mistreated along the way, we will take it up with our couriers and arrange a replacement bouquet to the same value.

Returns - Gift cards
Gift cards are not able to be returned.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@theflorist.co.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@theflorist.co.nz and send your item to: Cnr George Bolt & John Goulter Drives, AUK, Auckland Airport 2022, New Zealand.

Shipping
To return your product, you should mail your product to: Cnr George Bolt & John Goulter Drives, AUK, Auckland Airport 2022, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.